Grand Hotel Belvedere

Guests appreciate the varied and delicious buffet breakfast, comfortable beds, spacious rooms with mountain views, and friendly, attentive staff. The location is convenient yet peaceful, with easy access to amenities.

My family of 4 (2 adults, 2 children between ages 5-7) stayed here during June 2025. Our stay started rocky but ended well. Get ready for a thorough review: Service: The service was excellent, everyone from front desk to wait staff at the restaurant to housekeeping to spa staff were all friendly + professional. I felt they really cared about the guest's experience and tried to make it better if you brought something to their attention that was a concern. I went to reception staff when I was not satisfied with my initial room, I also saw reception staff trying to improve the situation for two separate hotel guests who had various concerns. I do truly believe they try very hard for the guests to have a great stay. That is why I ended up giving this stay a 5 star instead of 4 stars. The stay was not perfect but I value staff who work very hard to accommodate guests. Food: I only ate at the onsite restaurant for breakfast, but it was great. Every morning was a lovely experience to sit in the bright airy room with crisp white folded handkerchiefs and a lovely view out the windows. The staff was also so friendly. You choose from a buffet but could also order some hot items from the kitchen. I would recommend to management that they create a printed shortlist of items which can be ordered from the kitchen so it's just easier for guests, and I also think a few items could be added to the a la carte ordering such as 1) avocado toast (just do sliced avocado over a piece of toast with a little garnish on top), 2) hot hash browns, 3) French toast 4) fried rice in case a lot of Asian tourists start coming through. My favorite items from the breakfast: beetroot hummus, tomato pesto, all the various seeds/nuts, large variety of deli meats, various breads, and the cauliflower/broccoli dish which the chef made upon request. Exterior buildings: There are 2 buildings to the hotel, the main building is the one you see in the Tripadvisor cover photo with the red roof and red/brown balconies. This building contains the reception desk, the restaurant, the spa, and hotel rooms. There's a second building in front of this building that houses additional hotel rooms. This was confusing to me when I first got told at check-in that I'm in the second, non-main building, because I didn't even realize from online descriptions that there's two buildings. I would recommend to management that perhaps they name the two buildings with different names so it's easier for guests to distinguish and make it super clear in online descriptions that there's 2 buildings. Naming could be as simple as Building 1, Building 2 or Main building, Tower building, etc. Rooms: We started in the Superior Family Room Jungfrau View (advertised on the website as room #45 and #46), which is 2 almost identical rooms on the 4th floor of the non-main building, with a connecting door and each room has its own balcony. I didn't feel this is a good family room, because both rooms are quite small